Your tenancy agreement with Isle of Anglesey County Council says your rent is due weekly in advance on Monday of each week.
This means you must:
- pay in advance from the date the tenancy started until the day you return the keys and move out (including any payments of Housing Benefit)
- give four weeks’ notice with the notice period ending on a Sunday if you want to give up your tenancy and move out
- make sure your rent is up-to-date when you move out
If your rent account is in credit, you can ask for a refund.
Rents and service charges are increased every April. We will write to you in advance to let you know about these changes.
How you can pay
Please do not send cash through the post.
Direct Debit
This is the easiest way to pay your rent.
To set up a direct debit you must have a bank account. Anyone can open a bank account, regardless of their credit rating.
For more information or advice on setting up a bank account, contact Housing Support Services on 01248 750 057
When you set-up a direct debit your rent is paid automatically on a monthly basis; all you need to do is make sure you have enough money in your account on the payment date. We currently offer a range of payment dates. You can choose a day which best suits you.
To set up a direct debit:
- Contact the council’s rent section to request a direct debit form or contact your Housing Management Officer. Please inform us if you require assistance to complete the form.
- Complete the form.
- Post the form back to the council using the freepost envelope provided or returning it to the County Offices, Llangefni, LL77 7TW.
Online
To use this service you can use Visa or MasterCard debit and credit cards.
Pay your rent using online payments
This service is available 24 hours a day, 7 days a week.
Your payment will take up to 3 working days to reach the account to which you are making a payment. (This includes time to verify your credit / debit card details with your credit / debit card supplier and for payment to be notified to the council.)
Other ways to pay your rent
A touch tone payment service can be accessed by telephoning 0300 123 0800 using a touch-tone phone. It is an automated service which will guide you step-by-step how to pay your rent.
You must have a debit or credit card to use this service.
You will be given an authorisation code number.
This service is available 24 hours a day, 7 days a week.
A rent payment card is a swipe card which is programmed with your unique tenancy details. You can swipe this card at any Post Office or PayPoint store and pay the amount required over the counter; this will then be credited to your rent account. (for a list of the PayPoint stores go to www.paypoint.co.uk )
To order a rent payment card contact Isle of Anglesey County Council's rent section.
The first payment card is free. There is a £2 charge for any replacement cards (including lost cards). It is important to always keep your receipts / proof of payments.
When using this service you must allow 2 or 3 days for the money to reach your rent account.
To pay by debit or with a credit card you must have a bank account with a debit card or be a credit card holder.
You may pay by debit or credit card by telephoning the rent section during office hours. You will be given an authorisation code number as proof of payment.
When paying by credit card you may be subject to bank charges. Refer to your credit card agreement for more details.
You can send a cheque or postal order to Housing Department, Isle of Anglesey County Council, Llangefni, Anglesey, LL77 7TW and write your name, address and rent reference number on the back.
You will be sent a receipt through the post.
Late payments
If your payment is overdue and recovery action is about to be taken, you should pay cash at the council offices in Llangefni.
Support with your rent
We are here to help. Get in touch with our Housing Management Team (Income) if you are finding it difficult to pay your rent or if you are worried about falling into arrears.
We understand that it is very stressful facing money challenges. Getting in touch with us sooner rather than later will help to stop a problem getting worse and more difficult to manage.
Our Housing Management Team will work with you to understand your situation. They will give you advice and help to manage your rent payments and get financial support.
Email: housing@anglesey.gov.wales
Telephone: 01248 752 200