Isle of Anglesey County Council

Privacy and cookies

Your right to privacy is very important to us and we appreciate that you trust us to act in a responsible manner when you choose to give us your personal details. This Digital Privacy Policy will inform you as to how we look after your personal data when you visit our website, when you email us, or when you complete and submit an online form via our websites, online portals and app (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

The  Isle  of  Anglesey  County  Council  is  registered  with  the  Information  Commissioner’s  Office.  All  the  data submitted by visitors to this website and online portals will be processed according to the General Data Protection Regulation (GDPR). All information collected by the Isle of Anglesey County Council will be kept and maintained in databases in the ownership of the Isle of Anglesey County Council. 


This website uses cookies to remember things like which language you have chosen, the order in which you have looked at our web pages or whether you have been to the site before. You can find a list of the cookies we use below.

A 'cookie' is a small text file that is written to your computer by the web browser. Our cookies do not contain any personal information; they’re just markers to remember things selected while on the site. There are 2 types of cookies: ‘session’ cookies are only used while you’re on the site and are deleted when the browser is closed; ‘persistent’ cookies are temporarily stored on your computer for a set length of time and can be re-used when you return to the site. You can learn more on websites like this one: or

When you first visit the website, you can set your web browser to allow, block or prompt you for a decision when cookies are used. In some browsers, you can allow session cookies, even if you want to block other types of cookie. We recommend that you at least have session cookies enabled for this site, so that basic functions work properly.

Cookie information
ASP.NET_SessionId Necessary The session ID enables an ASP.NET application to associate a specific browser with related session data and information on the Web server. This is a default cookie used by Contensis. Session
cookieAcknowledge Necessary Tells the site whether the website visitor has acknowledged the cookie consent banner. 90 Days
cookiePrefs Necessary Tells the site whether the website visitor has allowed preference cookies to be used. 90 Days
cookieStats Necessary Tells the site whether the website visitor has allowed statistical cookies to be used. 90 Days
alertBanner(Cy,En) Necessary These are for the alert banners, telling the browser whether a user has seen the banner and whether to show/hide it. 90 Days
wbb-user-api Necessary Used to maintain user sessions for the live help tab. The data is erased whe closing the browser. Session
language Preference Used to store your language preference for the site. 90 Days


Statistics This cookie is used by Siteimprove for server load balancing. No personal information is stored. Session
nmstat Statistics

This Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.

999 Days

Google Maps and YouTube - We have some pages that link to external tools such as Google Maps and YouTube. These tools sit on Google’s web servers and you can find more information on Google's Privacy Policy on the Google website. 

Vimeo - We have some pages that link to external videos hosted on Vimeo. These sit on Vimeo’s web servers and you can find more information on Vimeo's Privacy Policy on their website.

Wherever possible, we will embed videos and other tools using an enhanced privacy mode to disallow cookies.

Chatbot - Anglesey council have worked with South Wales tech company We Build Bots to develop Mona.

Mona is constantly being updated to better answer your questions and include answers to new queries. Mona currently offers information on:

  • Contact
  • Council tax
  • Benefits
  • Blue badge
  • Education
  • Leisure centres
  • Libraries
  • Travel information
  • Jobs/careers
  • Housing
  • Newsroom
  • Planning

Mona will be expanded over time and integrated into our systems.

Mona has 2 modes of communication:

  1. Automated responses - These are pre populated responses to common questions and queries.
  2. Webchat – Anglesey council Advisor led chat. This function enables an Advisor to take over the chat in the event that the chatbot is unable to answer your query or you require additional information.

The Chatbot isn’t design to deal with complex or sensitive information. Therefore we advise that you contact the relevant departments to discuss these matters.

Chat history will be stored for 12 months on our hosts platform securely, all data is encrypted at rest and in transit. 

Chat history is not stored against your name unless you have raised a request on the chatbot and typed in your name and contact details, the request information will be sent to the relevant department alongside your contact details to ensure your request is carried out. 

You are able to use the chatbot anonymously, simply don’t type in any identifiable information, such as your name, address, date of birth if not required to do so. 

Please bear in mind that the Council will not be able to comply with your data subject rights unless you provide further information that clarifies the time and date of the interaction with the website and the topic discussed. This is because  the chat history is not stored against an individual’s name/record.

Newsletters - Isle of Anglesey County Council are working in partnership with GovDelivery to enable visitors to the website to sign up for the Council’s newsletters. Visitors will have the option to sign up for a selection of newsletters depending on their interests. The list of newsletters available will be expanded over time.

Isle of Anglesey County Council is the controller of the personal information you submit here. We'll use it to keep you updated with the topics you're interested in.

This will enable people to be kept abreast of any news that they feel is relevant to their interests.

When signing up, we will require the user’s email address, along with their chosen interests, and whether they wish to receive the newsletters through the medium of the Welsh language or English language.

Users can manage their subscriptions (or unsubscribe) at any time by following the 'Manage preferences' link at the foot of the email or visit:

Users can then delete their account by clicking the 'Delete my account' link on the page above.

Email addresses will be kept until the user decides that they no longer wish to receive newsletters and follows the steps outlined above.

Some files may not be suitable if you are using assistive technology. If you need a more accessible version, please email and tell us the format you need.