The Isle of Anglesey County Council is registered with the Information Commissioner’s Office. All the data submitted by visitors to this website and online portals will be processed according to the General Data Protection Regulation (GDPR). All information collected by the Isle of Anglesey County Council will be kept and maintained in databases in the ownership of the Isle of Anglesey County Council.
A 'cookie' is a small text file that is written to your computer by the web browser. Our cookies do not contain any personal information; they’re just markers to remember things selected while on the site. There are 2 types of cookies: ‘session’ cookies are only used while you’re on the site and are deleted when the browser is closed; ‘persistent’ cookies are temporarily stored on your computer for a set length of time and can be re-used when you return to the site. You can learn more on websites like this one: www.allaboutcookies.org or www.aboutcookies.org
When you first visit the website, you can set your web browser to allow, block or prompt you for a decision when cookies are used. In some browsers, you can allow session cookies, even if you want to block other types of cookie. We recommend that you at least have session cookies enabled for this site, so that basic functions work properly.
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This Siteimprove Analytics cookie contains a randomly generated ID used to recognise the browser when a visitor reads a page. The cookie contains no personal information and is used only for web analytics.
Wherever possible, we will embed videos and other tools using an enhanced privacy mode to disallow cookies.
Chatbot - Anglesey council have worked with South Wales tech company We Build Bots to develop Mona.
Mona is constantly being updated to better answer your questions and include answers to new queries. Mona currently offers information on:
- Council tax
- Blue badge
- Leisure centres
- Travel information
Mona will be expanded over time and integrated into our systems.
Mona has 2 modes of communication:
- Automated responses - These are pre populated responses to common questions and queries.
- Webchat – Anglesey council Advisor led chat. This function enables an Advisor to take over the chat in the event that the chatbot is unable to answer your query or you require additional information.
The Chatbot isn’t design to deal with complex or sensitive information. Therefore we advise that you contact the relevant departments to discuss these matters.
Chat history will be stored for 12 months on our hosts platform securely, all data is encrypted at rest and in transit.
Chat history is not stored against your name unless you have raised a request on the chatbot and typed in your name and contact details, the request information will be sent to the relevant department alongside your contact details to ensure your request is carried out.
You are able to use the chatbot anonymously, simply don’t type in any identifiable information, such as your name, address, date of birth if not required to do so.
Please bear in mind that the Council will not be able to comply with your data subject rights unless you provide further information that clarifies the time and date of the interaction with the website and the topic discussed. This is because the chat history is not stored against an individual’s name/record.
Newsletters - Isle of Anglesey County Council are working in partnership with GovDelivery to enable visitors to the website to sign up for the Council’s newsletters. Visitors will have the option to sign up for a selection of newsletters depending on their interests. The list of newsletters available will be expanded over time.
Isle of Anglesey County Council is the controller of the personal information you submit here. We'll use it to keep you updated with the topics you're interested in.
This will enable people to be kept abreast of any news that they feel is relevant to their interests.
When signing up, we will require the user’s email address, along with their chosen interests, and whether they wish to receive the newsletters through the medium of the Welsh language or English language.
Users can manage their subscriptions (or unsubscribe) at any time by following the 'Manage preferences' link at the foot of the email or visit: https://public.govdelivery.com/accounts/UKIOA/subscriber/edit?preferences=true
Users can then delete their account by clicking the 'Delete my account' link on the page above.
Email addresses will be kept until the user decides that they no longer wish to receive newsletters and follows the steps outlined above.