The council’s Financial and Digital Inclusion Team is on hand to support you if you are experiencing financial difficulties.
Financial and Digital Inclusion Team
The Financial and Digital Inclusion Team gives free and confidential advice and support, such as:
- accessing information about utility bills and financial assistance that may be available for water/gas and electric, including accessing credit for pre-payment meters for those who are having to self-isolate and are unable to visit a pay-point
- accessing foodbanks if someone has no income/savings to buy food
- budgeting advice
- reporting any changes on Universal Credit Journal or managing a Universal Credit claim online
Advice and support
The team can also offer advice on accessing bank accounts, discussing housing options such as downsizing to more affordable accommodation. The Team can also help with debt advice and developing financial confidence and capabilities whatever a person’s situation.
In addition, if you are a council tenant and are struggling to pay your rent, please contact your Housing Management Officer on 01248 752 200 to discuss your concerns.
Officers can advise on how best to deal with the situation, whether it’s to make an arrangement, discuss how to maximise your income, advise on how to apply for Universal Credit, Housing Benefit, Payment Discretionary Housing, or refer you to a specialist agency such as the JE O'Toole Centre or Citizens Advice.
Did you know that if you are in receipt of Universal Credit you may be entitled to unlimited broadband with BT for £15 a month? Please use the link below to see if you are eligible.
See if you are eligible
Are you on a low income? Have you checked to see if you can lower your Welsh Water bill?
Welsh Water offer several different tariffs for people who may be on a low income, or medical health issues.
Welsh water may also be able to offer you a scheme to help clear your Water arrears.
Find out more
As a financial inclusion team we always recommend that you shop around for the best deals when it comes to energy suppliers, car insurance, home insurance, pet insurance and so on. There are a number of comparison websites that you can use online.
The Discretionary Assistance Fund (DAF) in Wales has replaced parts of the Social Fund previously run by the Department of Work and Pensions, which was known as ‘crisis loans’ or ‘community care grants’.
New claims will need to be made to DAF for emergencies or basic items.
The fund offers grant payments or support for two purposes:
- EAP: Emergency Assistance Payments to provide you with help in an emergency or when there is an immediate threat to your, or someone in your family’s health or wellbeing.
- IAP: Individual Assistance Payments to help you, or someone you care for to live independently in the community and prevent the need for institutional care. If you require assistance with applying for Individual assistance payment please make contact with the Financial Inclusion Team.
You can check your eligibility, get contact details or find out more information on the Discretionary Assistance Fund on the Welsh Government website.
Find out more on Welsh Government website
Are you struggling to pay you rent or effected by the bedroom tax?
You may be eligible to apply for a discretionary housing payment (DHP).
This is a grant that helps people who are claiming Universal Credit or housing benefit to be able to pay their rent as a short term measure whilst you are in financial hardship.
The DHP also offers help for people who are claiming Universal credit and housing benefit to apply for removals costs and deposits for properties months in advance.
If you require support to fill out the DHP, please contact your housing officer or the Financial Inclusion Team.
Find out more about the DHP
Do you struggle to manage your money and require some help with budgeting?
Try the MoneyHelper budget planner
Alternatively, if you would like to request one-to-one budgeting support, please contact the Financial Inclusion Team.