Isle of Anglesey County Council

Anyone can apply for social housing.

You will not qualify to join the social housing waiting list if you do not have a local connection to Anglesey or a housing need that has been recognised within our Common Housing Allocations Policy (CHAP).

When assessing your application, we also consider:

• your financial circumstances
• any home-ownership equity you may have
• any past criminal behaviour you may have

Information on how we allocate social housing (offer someone a property) is available on this webpage.

Contact Tai Môn Customer Services Team.

By telephone

01248 752 200

Online

This form will register your interest in applying for social housing.

The Tai Môn Customer Services Team will then contact you within 14 working days to discuss your eligibility and continue your application.

Register your interest in applying for a council house- link opens in the current tab

In person

Cyswllt Môn, Council Offices, Llangefni, Anglesey LL77 7TW

Housing Services’ opening times

Monday to Friday between 9am and 5pm.

We try to process a housing application within 21 calendar days after we receive it.

You do not need to contact us during this time.

If you have not heard from us after 21 days, please contact Tai Môn Customer Services Team on 01248 752 200.

We will contact you if we need more information for your application.

Decision

We will write to tell you:

• if you qualify to join our housing register
• if you do not qualify to join our housing register

Appeal against a decision

You have a right to appeal if you do not agree with the decision.

Call Tai Môn Customer Services to ask for a copy of the appeal form on 01248 752 200.

You must tell us of any changes in your circumstances, such as:

• a change in address
• your financial situation (employment or benefit changes)
• your household details
• your contact details
• changes to your area choices
• changes to your medical conditions

Please do not ring or email us

If you ring or email Tai Môn Housing Services:

• we will not be able to tell you your position on the waiting list
• we will not be able to tell you how long it will take to re-house you

You will be contacted

Tai Môn Housing Services, or one of the other social housing providers, will contact you when you are at the top of the waiting list.

You will be contacted by telephone, letter or email.

We start by considering applicants in:

• Band Urgent
• Band 1
• Band 2

who will fully occupy the property.

If this is not possible, we will then consider applicants in Band Urgent, Band 1 and Band 2 who do not fully occupy the property but want the additional bedroom(s).

Band 3 

We will only consider applicants in Band 3 once the previous process has been exhausted.

Applications with an earlier waiting time date will be higher on the list within their bands.

However, any applicants with over 5 years community connection will be prioritised within their band regardless of the waiting time date. Applicants will move up the housing register as other applicants are re-housed or come off the list.

Further information can be found in our Common Housing Allocation Policy.

It is not a quick process to be offered social housing on Anglesey. This is because of the high demand for social housing on Anglesey.

We cannot give you an exact waiting time because this will vary depending on:

• your priority band
• how long you have been in your band
• whether you have a community connection to the empty property
• the type of property you need
• your choice of areas

Councillors (elected members) are not legally allowed to be involved in social housing allocations.

Each allocation is made in using allocations policy.

Councillors can make enquiries on your behalf with your written permission. This does not mean that you will be offered a property any sooner.

If you have an active application on our housing register, use our online consent form if you want to give permission to a councillor.

No.

Tai Môn Housing is not responsible for allocating any properties for our partner social housing landlords.

Our partner landlords allocate their own properties directly by them using our housing register.

They will contact you direct if you are being considered for one of their properties.

We may be able to consider you for an additional bedroom that you’re entitled to if you are able to afford the additional rent and running costs for the property.

You must fully complete the 'income and expenditure' section of our application form when applying to be considered for an additional bedroom.

If you did not complete this section on your application form, please contact our Customer Service team to ask for an income and expenditure form.

Shared custody or access to a child

In cases where an applicant has shared custody or access to a child, we will not be able to include them on the application for the purpose of calculating bedroom requirements, if they are not in receipt of child benefit.

If you are offered a property, you will be contacted by phone or email.

Therefore, it is important we have your correct contact details.

We will write to you if we are not able to contact you by phone or email.

Not all social housing properties will have driveways or gardens.

Some driveways may not be suitable for electric vehicle chargers.

Garden sizes will also vary between properties and some properties may have a shared garden.

When allocating properties, we only consider:

• dwelling size
• type of property
• area

This is because of the high demand for social housing on Anglesey.

We do not consider whether a property has a driveway, the garden size or whether the property is suitable for an electric vehicle charger.

Applicants who refuse a property because:

• there is no driveway
• the property is not suitable for an electric car charging point
• there is no garden, or the garden is too small

may have their applications classed as an unacceptable refusal.

When you are offered a property, we will let you know the date it will be ready.

In some cases, it will not be possible to give you a date as our maintenance team will be working on the property.

This work will vary between each empty property. Some properties may be ready sooner than others. In these cases, we cannot offer you a viewing for health and safety reasons.

We will contact you as soon as possible to arrange your viewing, once the property is ready.