If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support.
Self-isolation payments are taxable.
If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment.
If you’re self-employed you must report the payment on your self-assessment tax return.
High volume of applications
We are experiencing an extremely high volume of applications at the moment and our processing times are taking longer than usual.
We will contact all claimants once a decision has been reached. Once you have received confirmation that you have qualified for a self-isolation payment, payments can take up to two weeks.
App notifications
If you have the NHS Covid-19 app installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for Covid 19, you may now also qualify for support.
Note: if you are informed via an app notification, you must provide a screenshot.
If you are unable or don’t provide this screenshot, your application will not be considered.
You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.
Post Office accounts
Please note that we cannot make payments into a make payments into a Post Office account. Please contact us if this is your only option.
Privacy notice
Please read the privacy notice for Self-isolation Support Scheme (external link to Welsh Government website).
Online teaching
Please note that periods of online teaching by schools do not meet the criteria for self-isolation payments.