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Cyngor Sir Ynys Môn - Isle of Anglesey County Council

Isolation payment

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support.

Self-isolation payments are taxable.

If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment.

If you’re self-employed you must report the payment on your self-assessment tax return.

High volume of applications 

We are experiencing an extremely high volume of applications at the moment and our processing times are taking longer than usual.

We will contact all claimants once a decision has been reached.  Once you have received confirmation that you have qualified for a self-isolation payment, payments can take up to two weeks.

If you meet all of the eligibility criteria, you may be entitled to a £500 Isolation Payment.

Eligibility criteria

  • You have been advised to self-isolate by
    • NHS Wales, Test, Trace, Protect service (TTP) as a positive  case or
    • your child has been advised to self-isolate by TTP as a result of testing positive.
  • You are employed or self-employed.
  • You cannot work from home and will lose income as a result.
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.


You may be eligible for a discretionary payment. Please check the criteria on this page.

You may be eligible for a discretionary payment of £500 if you meet all of the other eligibility criteria above, but:

  • you or your partner do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • you will face financial hardship as a result of not being able to work while you are self- isolating or are in receipt of Statutory Sick Pay or an amount lower than that

This application is for one person only and any further applications within the same household must be made by each individual.

Before starting your application, please ensure that you have: 

  • your National Insurance Number
  • confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • your most recent bank statement, wage slip or proof of self-employment

When completing the form, if “None of these” is selected under the section “Benefits, which of the benefits/support do you receive?” you will be able to continue your application by applying for a Discretionary Payment.


App notifications

If you have the NHS Covid-19 app installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for Covid 19, you may now also qualify for support.

Note: if you are informed via an app notification, you must provide a screenshot.

If you are unable or don’t provide this screenshot, your application will not be considered.

You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.

Post Office accounts

Please note that we cannot make payments into a make payments into a Post Office account. Please contact us if this is your only option.

Privacy notice

Please read the privacy notice for Self-isolation Support Scheme (external link to Welsh Government website).

Online teaching

Please note that periods of online teaching by schools do not meet the criteria for self-isolation payments. 


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