Why save your service requests?
The new My Anglesey Account is live.
The council will not be transferring your personal details from the old My Account to the new My Anglesey Account.
Your existing data will be accessible until 31 May 2023.
After this date, you will no longer have access to your service requests and personal data on the old ‘My Account’ platform.
The data stored on this platform will be deleted on 31 July 2023.
You may wish to save your existing service requests. You do not have to do this, but you will not be able to access those records after 31 May 2023.
How to save your service requests
If you choose to save a copy of your service requests, we recommend that you save them as PDF documents.
You may wish to print your service requests as paper copies. It’s up to you.
To save a copy of your service requests you will need to know how to save a web page as a PDF, or how to print a paper copy, on the device that you are using.
When you know how to save a web page as a PDF on your device, or print a paper copy, follow our guide to save a copy of your service requests.
How to save a web page as a PDF or print a paper copy
Smartphones and tablets: Save web page as a PDF
If you are using the Chrome browser on your smartphone or tablet (Android phone, Android tablet, iPad or iPhone), you can save a web page as a PDF as follows:
- Open the web page you want to save as a PDF in the Chrome app for Android. Tap the three-dot button located in the top-right corner and select Share.
- A pop-up menu will appear on your screen; from here tap Print.
- Tap the down arrow on the top-right corner of your screen and choose ‘Save as PDF’ from the options menu.
- You can use the down arrow under Paper Size to choose several options such as the number of pages and scaling if required.
- Once you are ready to save your PDF, press the blue PDF button, which should be on the right of your screen.
Smartphones and tablets: Print a paper copy
If you are using the Chrome browser on your smartphone or tablet (Android phone, Android tablet, iPad or iPhone), please visit the Google support web page that shows you how to print from Chrome on a smartphone or tablet.
Laptop and PC
If you are using a laptop or desktop computer (PC), please visit the Google support web page that shows you how to print or save as PDF from Chrome on a laptop or desktop computer.
Keyboard shortcut
In the web page, use the keys Ctrl and P together. This will bring up the printer menu. From here you can choose to save as a PDF or print a paper copy.
If you are using Microsoft Edge on a laptop or desktop computer, please follow these steps:
- Open Microsoft Edge.
- Navigate to the web page you want to save as a PDF document or print as a paper copy.
- Tap or click on the three dots in the top right-hand corner ('Settings and more').
- Select the 'Print' option.
- Use the 'Printer' drop-down menu to select the 'Save as PDF' option or select a printer for a paper copy.
Keyboard shortcut
In the web page, use the keys Ctrl and P together. This will bring up the printer menu. From here you can choose to save as a PDF or print a paper copy.
How to save your service requests on My Account
- Log into My Account on your device.
- After logging in, you will see your My Account homepage.
Tap or click on the 'Service requests' bar to see all your service requests.
- You will now be on the My reports page.
To save a copy of a service request, tap or click on the ‘View’ icon for that service request.
- You will then be in the service request, and you can save it as a PDF or print a paper copy.
To save a copy of another service request, use the 'Back' button in the top right of the screen to return to the My reports page.