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Cyngor Sir Ynys Môn - Isle of Anglesey County Council

My Account

You can use 'My Account'  on your PC, laptop, tablet or smartphone to contact the council about issues in your area, or to make service requests.

LOGIN - existing customer

We advise that you use a modern, supported web browser to use 'My Account'.

How to register with 'My Account'

Registration is straight forward but there are a few things to note.

  1. When registering you will be asked for your address - please add your post code and not your full address. Please use the following format - please leave a space between the two parts of the post code e.g. LL77 7TW. A drop down list will appear of the available addresses.
  2. If you have any issues finding your address or it is incorrect please report it and we will ensure that your address is added to the database.
  3. When registering to use the portal for the first time, you will receive an email notification that your account has been created. Within the email there will be an option to 'Activate' your account. Click on the button to activate. You will not be able to login to the 'My Account' portal or use the forms without activating your account from the link in the email. If you don’t think you’ve received an email, please check your Spam folder. We can check and activate the account manually if required. Please let us know if this is something you want us to do -
  4. Please ensure that you have added "" to your list of accepted emails.
  5. Important - Once registered, should you be using a mobile device (not AppMÔN) to fill in a form, please ensure that you view the screen in landscape mode and press the  'Submit' button to complete your service request. 
  6. Please remember to press the Submit button to complete a form. This button is on the last page where you will be given the opportunity to check if everything has been inputted correctly. Once you are happy please click 'Submit'.
  7. Further advice and guidance is available - 'How to Register with 'My Account'.
  8. If you are having problems registering with us, please contact us
REGISTER - new customer

We advise that you use a modern, supported web browser to use My Account. 

Benefits of registering with the council

  • Most forms are only available if you register, such as ordering new recycling bins. This is because the council needs your personal details in order to fulfil the service request.
  • You can save the form half way through and complete it at a later date.
  • Securely enter your contact details once and keep them up to date.
  • View a list of your submitted reports.

If you register for an account you will receive updates on your service requests progress. If you prefer not to register you can submit some requests or reports anonymously but will not receive progress updates.