Terms and conditions for the green garden waste collection service
- This agreement is made between the householder (the 'customer') and Isle of Anglesey Council ('the council') of Council Headquarters, Llangefni, LL77 7TW. It sets out the terms and conditions (the 'terms and conditions') under which the Customer may use the Council's Green Garden Waste fortnightly collection service ('the service'). The council may vary or change the terms and conditions at any time without the customer's prior consent. The customer will be given 10 days written notice of any such changes.
- In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the customer has 14 days from receipt of these terms and conditions to request cancellation of the service. Requests to cancel the service must be in writing to the council or emailed to green@anglesey.gov.wales. Cancellations of the service cannot be accepted over the phone.
- The service will only be available to customers who have paid a subscription ('the annual fee') in advance.
You must put your sticker on your green bin
The council will base its decision to empty or leave a green garden waste wheeled bin on whether the customer has attached the correct identification sticker (provided by the council) to the bin - the identification sticker must be clearly visible at all times or the council may decide not to collect the bin.
- The annual fee must be renewed annually for the service to continue. Only householders who have paid their annual fee are eligible to receive the service.
- The annual fee consists of an annual charge for one green garden waste wheeled bin to be provided to the customer. The period of the service shall run from 1 April to 31 March each year with any new future fees subject to review at the council's discretion. Householders can subscribe at any time during the year to the service, however, the same annual fee will need to be paid regardless of the actual start date.
- Additional green garden waste wheeled bins can be supplied and will be charged at the standard rate, each household can subscribe to a maximum of 4 bins.
- For the avoidance of doubt, any green garden waste wheeled bin that is provided to the customer by the council (including any replacement) is under an exclusive and revocable licence and any such bin must be used in accordance with these terms and conditions. The customer is not permitted to assign or novate this contract to anyone else, and the council shall retain ownership of all its intellectual property rights.
- The council will empty green garden waste wheeled bins fortnightly, except where other factors such as extreme weather or unforeseen or unplanned circumstances exist. If the council genuinely misses or cannot collect a customer's green garden waste wheeled bin for any reason, every effort will be made to return to collect the wheeled bin(s) as soon as possible. Under no circumstances will the council give refunds (whole or partial) for missing a green garden waste wheeled bin due to circumstances out of its control. Any missed collection should be reported to the council.
- Customers will be responsible for the green garden waste wheeled bins, which must remain with the named property in the event of the customer moving home during the year in which the annual fee has been paid for unless the customer moves within Anglesey, in which case they will be able to transfer their subscription to the new property. Customers must contact the council to confirm the new collection address details within ten working days of having moved house. If a customer moves out of Anglesey no refunds will be given. However, the new person residing at the old customer's property will receive the service for the remainder of that financial year (provided a green garden waste wheeled bin remains at the property). The new householder will therefore benefit from the provision of the green garden waste subscription service (whether or not they sign up to the scheme) for the remainder of the year and there will be no refund payment to the former Customer who has moved from that property. If the new property does not have a green garden waste wheeled bin then the council will arrange for one of these to be supplied, (all requests for service changes should be emailed to green@anglesey.gov.wales).
- There are no refunds or part refunds if a customer decides to cancel the service part way through the year. If there is any evidence of misuse of the service or of the council supplied green garden waste wheeled bin by the customer, then the service may be cancelled, and no refund will be provided. The customer will have the right of appeal in respect of such an incident occurring, provided the appeal is raised within 14 days of receiving notice of cancellation.
- Any customer's green garden waste wheeled bin(s) must only be used for green garden waste from the customer's property on Anglesey. Only organic garden waste may be placed in the bin (loose), and the lid must remain closed when not in use and when presented on the scheduled collection day. Green garden waste includes grass cuttings, hedge clippings, twigs and branches up to 5cm diameter, bark, leaves, straw, hay, flowers, plants, fallen fruit, general weeds, garden prunings (all items must be contained in the green wheeled bin and the lid must be shut). Green garden waste does not include general household waste, plastic trays, plastic bags, large branches over 5cm in diameter, invasive species or poisonous plants such as Japanese knotweed, ragwort and Himalayan balsam, turf, earth, soil, stones, gravel, wood that has been treated or painted, food or kitchen waste including peelings, cat or dog faeces, animal waste, pet waste or bedding, metal objects, cat litter and so on. No plastic of any kind may be put in the green garden waste wheeled bin. Any non-conforming materials placed in the green garden waste wheeled bin will be treated as contamination and will not be emptied.
- Contaminated green garden waste wheeled bins (that is, bins containing incorrect materials) will not be emptied. If a customer's green garden waste wheeled bin is contaminated, it is the customer's responsibility to remove the item(s) of contamination prior to the next scheduled collection. If the contamination continues, the council may remove the green garden waste wheeled bin(s). There will be no refunds issued for occasions on which a customer's green garden waste wheeled bin is not emptied due to contamination or non-conformance.
- The green garden waste wheeled bin must be presented at the kerbside of the property (which is normally the nearest adopted highway, typically the pavement or highway verge) by 7am on the service collection day as per the collection calendar information provided by the council. The green garden waste wheeled bin lid must be completely closed and no side waste presented, that is, no extra green garden waste outside or next to the bin or placed on the lid. In this scenario the extra side waste will not be collected. The council reserves the right not to empty any green garden waste wheeled bin if deemed unsafe to empty, for example, if it's too heavy. If the customer is unable to take the green garden waste wheeled bin to the kerbside because of disability or health problems, he/she must apply to the council in advance for an Assisted Collection Service.
- If the customer's green garden waste wheeled bin becomes damaged during the emptying process the council will repair or replace it free of charge, as soon as is reasonably practical. In circumstances where a green garden waste wheeled bin has been damaged through neglect or misuse by the customer, the cost of repair or replacement shall be charged to the customer. If the customer's green garden waste bin is damaged they should email green@anglesey.gov.wales and provide further details.
Visit the council's website to view the frequently asked questions and waste management policies.