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Cyngor Sir Ynys Môn - Isle of Anglesey County Council

Customer charter

Isle of Anglesey County Council has developed a set of standards for customer service.

Our 6 strategic objectives

These objectives support the council's key vision of creating an Anglesey that is healthy and prosperous where people can thrive.

Promoting the Welsh language

Increasing opportunities to learn and use the language.

Social care and wellbeing

Provide the right support at the right time.


Ensuring an effective provision for today and for future generations.


Ensuring that everyone has a right to call somewhere home.


Promoting opportunities to develop the island's eceonomy.

Climate change

Responding to the crisis, tackling change ad working towards becoming a net zero organiation by 2030.

Our values

At the heart of our customer charter are our values which define who we are what is important to us.


We are respectful and considerate towards others regardless of our differences.


We are committed to high standards of conduct and integrity.


We work best as a team, with our communities and partners to deliver the best outcomes for the people of Anglesey.

Champion the council and the island

We create a sense of pride in working for the council and present a positive image of the council on the council and the island.

Our charter sets out our commitment to you

You can trust us to:

  • do what we say we will do
  • be helpful, polite, and treat you fairly and with respect
  • try to understand your circumstances
  • follow processes correctly
  • tell you what to do next if you're not satisfied

It is important that we:

  • make it as easy as possible for you to use our services
  • make more services available digitally online so you can do things at a time that suits you
  • support those that need help to access our services
  • publish information about benefits and services on this website
  • explain clearly how to contact us in person or by appointment

We will play our part by:

  • providing you with the correct decision, information, or any benefit you have applied for
  • explaining things clearly if the outcome is not what you’d hoped for
  • saying sorry if we make a mistake, put it right and learn from it
  • dealing with your request the first time you contact us where possible
  • telling you what will happen next, and by when and keeping you updated of progress
  • using your feedback to improve how we do things
  • adhering to The Seven Principles of Public Life (also known as the Nolan Principles)

We would like you to play your part by:

  • giving us the correct information at the right time
  • telling us when something changes
  • be on time for any appointments
  • treat our staff with respect - we operate a zero tolerance of any physical or verbal abuse

Our values are designed to support 'The Well-being of Future Generations (Wales) Act 2015' which considers the five ways of working defined under the act:

  • Long Term: Balancing short-term needs whilst safeguarding long-term needs
  • Prevention: Preventing problems occurring or getting worse
  • Integration: Seeking better ways of bringing things together
  • Collaboration: Working together as one
  • Involvement: Involving interested parties

Please use our secure, accessible form to provide feedback on any of our services.

If you need a more accessible version, please email so that we can help you.