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Cyngor Sir Ynys Môn - Isle of Anglesey County Council

Cost of living support scheme payment


The scheme is made up of 2 elements:

  • a main scheme (related to certain Council Tax payers)
  • a discretionary scheme

The main sheme has now closed.

Discretionary scheme

We have decided that the discretionary scheme fund will be used to support households that meet the criteria in one of the categories below:

Council Tax exemptions

 A £150 payment will be made to a household where the person liable for Council Tax did not qualify for a payment under main Cost of Living Scheme due to being in receipt of one of the following exemptions:

  • people receiving care (Exemption Class I) 
  • persons providing care (Exemption Class J) 
  • persons  who are severely mentally impaired (Exemption Class U)
  • Care leavers who are 18 or over but have not yet reached the age of 25 (Exemption Class X)
  • Properties occupied solely by students (Exemption Class N)

Households who are eligible under this category will not need to apply for payment. 

Vouchers will be issued to all qualifying individuals in October 2022. 

Social housing and supported accommodation

A £150 payment will be made to: 

  • residents living in supported accommodation settings
  • social housing sector bands E and above (larger properties) 

Households who are eligible under this category will not need to apply.

The housing department of the Isle of Anglesey County Council will arrange financial support to those who qualify. 

Change of circumstances

A £150 payment will be made to: 

Those who have moved into properties Band A-D or are in receipt of CTR in Band A-I after the qualifying date under the main scheme (15 February 2022) and have not received payment under the main scheme due to a change in circumstances after the qualifying date.

Households who are eligible will need to register.

An online from will be available here soon.

Unpaid carers

Carers Outreach Service will be arranging financial support to unpaid carers.

Please contact Carers Outreach Service on (01248) 370 797 or email help@carersoutreach.org.uk

Support for veterans

Veterans requiring more information about this support should contact Kath Eastman on (01407) 861 171 or email Kath.Eastment@Anglesey.ssafa.org.uk

Financial hardship

Financial support will be available to Isle of Anglesey residents that are in financial hardship.

People who are in financial hardship and have no access to additional hardship support, such as the Discretionary Assistance Fund (DAF) may apply.

Funding can support food and fuel costs. This will also support people who are experiencing ‘in-work’ poverty. Following an assessment, funding of up to £300 can be made depending on the nature of hardship.

Financial support will be administered by our Welfare Rights Unit (O’Toole), our Financial Inclusion Team and Citizens Advice Ynys Môn. 

You can download an application form on page, or pick up a paper form from Citizens Advice or the J.E. O’Toole Centre. 

Completed applications should be emailed to either:

costoflivingsupport@anglesey.gov.wales

COLphase2@gmail.com (Citizens Advice Ynys Môn)

Completed paper copies with required proofs can be handed in at Citizens Advice Ynys Môn, Cyswllt Môn at the Council Offices in Llangefni or the O’Toole Centre in Holyhead. 

Download application for cost of living payment for people who have no access to hardship funding

Paper forms

Hardship fund applications forms are available at:

  • All libraries on Anglesey
  • Aberffraw - Post Office
  • Amlwch - Pritchard Hardware and Ironmongery and leisure centre
  • Beaumaris - Central Bakery
  • Bodorgan - Premier Stores
  • Bryngwran - Iorwerth Arms
  • Brynsiencyn - Bodlondeb Stores
  • Cemaes - Post Office
  • Dwyran - Draig Goch Shop
  • Gaerwen - Post Office
  • Gwalchmai -Gwalchmai Hotel
  • Holyhead - leisure centre
  • Llanddaniel Fab - Post Office
  • Llanddona - Owain Glyndwr Pub
  • Llanerchymedd - Bull Inn
  • Llanfaes - Henllys Golf Club
  • Llanfaethlu - Coffee House Shop
  • Llangaffo - Post Office
  • Llangefni - leisure centre
  • Llangoed - Post Office
  • Malltraeth - Malltraeth Stores
  • Moelfre - Tafarn Kinmel Arms Pub
  • Newborough - Premier Stores
  • Rhosneigr - Post Office
  • Rhydwyn - Tafarn Church Bay Inn

Main scheme

This scheme has closed.

The main scheme involved a £150 ‘cost of living’ payment for Council Tax payers living in properties bands A to D, and all Council Tax payers who are in receipt of Council Tax Reduction (formerly known as Council Tax benefit), regardless of what band their property is in (A to I).

The £150 was not a rebate on the Council Tax bill; it was a payment to help with the rising cost of all utility bills.

There is one payment per eligible household.

Payments

The council has completed the work to issue a payment voucher to all the households eligible to receive the payment under the Welsh Government scheme. Over 90% of the vouchers issued have been successfully cashed and the householders receiving the payment of £150.

Isle of Anglesey County Council commissioned Allpay to process all payments to qualifying Council Tax payers of the main scheme.

All qualifying recipients received a letter through the post with a voucher barcode to present at their local Post Office, together with proof of ID, as stipulated in the letter.

Vouchers could only be cashed once and expired one month after issue date. 

Expired vouchers

Around 3,000 vouchers remain uncashed and a number of the eligible households have contacted the council and asked for the payment to be made to a different name or to be sent to a different address.

We are in the process of checking the queries and will be issuing a further batch of vouchers to eligible households, where the initial voucher has expired, before the end of September 2022.

If you are waiting for the voucher to be reissued, please do not contact us yet. The new voucher will be issued automatically.

If you have not received a new voucher by 1 October 2022, please contact the Council Tax team on 01248 750 057 and select the appropriate menu option or email revenue@ynysmon.llyw.cymru

Questions you may have

Each eligible household will be sent a voucher which can be redeemed at the Post Office within 30 days of issue.

The eligible person will be required to take identification to the Post Office. The acceptable forms of identification will be listed in the letter which will be sent to each household along with the voucher.

Due to the limited number of Post Offices on Anglesey, only 2,000 vouchers can be issued each week.

Vouchers will be sent to households, starting with band A properties and working through to B and D properties.

It is acceptable for somebody to go to the Post Office on behalf of a householder (family member, neighbour, carer).

If a householder has nobody they can ask to go to the Post Office on their behalf, they should contact the council’s Housing Benefit Team and we will make payment directly to their bank account once the voucher has expired. This will require the completion of a registration form.

Contact: benefits@anglesey.gov.wales

We are in the process of checking the queries and will be issuing a further batch of vouchers to eligible households, where the initial voucher has expired, before the end of September 2022.

If you are waiting for the voucher to be reissued, please do not contact us yet. The new voucher will be issued automatically.

If you have not received a new voucher by 1 October 2022, please contact the Council Tax team on 01248 750 057 and select the appropriate menu option or email revenue@ynysmon.llyw.cymru

No.

In order to qualify, the property must be the householder’s primary residence.

No.

No.

The payments that the council make to the external company will be covered by the administration grant which Welsh Government will provide to the council.

Be careful!

We urge residents to be mindful of emails, texts or telephone calls from suspicious sources offering information on the scheme, as this could be from someone who is trying to steal your personal information, such as your bank account details.