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Cyngor Sir Ynys Môn - Isle of Anglesey County Council

Cost of living support scheme


The scheme will be made up of 2 elements; a main scheme (related to certain Council Tax payers) and a discretionary scheme (no firm details on this yet).

Main scheme

The main scheme will involve a £150 ‘cost of living’ payment for Council Tax payers living in properties bands A to D, and all Council Tax payers who are in receipt of Council Tax Reduction (formerly known as Council Tax benefit), regardless of what band their property is in (A to I).

The £150 is not a rebate on the Council Tax bill, it is a payment to help with the rising cost of all utility bills.

There will be one payment per eligible household.

Payments

Isle of Anglesey County Council has commissioned Allpay to process all payments to qualifying Council Tax payers of the main scheme.

All qualifying recipients will receive a letter through the post with a voucher barcode to present at their local Post Office, together with proof of ID, as stipulated in the letter.

Vouchers can only be cashed once and will expire one month after issue date. 

All qualifying recipients will receive a letter through the post with a voucher barcode to present at their local Post Office, together with proof of identity, as stipulated in the letter.

Vouchers can only be cashed once and will expire one month after issue date. 

We apologise for delay in issuing the payment but due to circumstances out of our control, payments will be issued in 12 weekly batches, with the first batch being released at the beginning of June.

Contacting the council 

Please do not contact the council before 21 August. 

We cannot change the order of payments and therefore kindly ask that you are patient with us.

If you have not received your voucher by 21 August, please contact us. 

Discretionary scheme

More information will follow.

Questions you may have

Each eligible household will be sent a voucher which can be redeemed at the Post Office within 30 days of issue.

The eligible person will be required to take identification to the Post Office. The acceptable forms of identification will be listed in the letter which will be sent to each household along with the voucher.

Due to the limited number of Post Offices on Anglesey, only 2,000 vouchers can be issued each week.

Vouchers will be sent to households, starting with band A properties and working through to B and D properties.

It is acceptable for somebody to go to the Post Office on behalf of a householder (family member, neighbour, carer).

If a householder has nobody they can ask to go to the Post Office on their behalf, they should contact the council’s Housing Benefit Team and we will make payment directly to their bank account once the voucher has expired. This will require the completion of a registration form.

Contact: benefits@anglesey.gov.wales

No.

In order to qualify, the property must be the householder’s primary residence.

No.

No.

The payments that the council make to the external company will be covered by the administration grant which Welsh Government will provide to the council.

Be careful!

We urge residents to be mindful of emails, texts or telephone calls from suspicious sources offering information on the scheme, as this could be from someone who is trying to steal your personal information, such as your bank account details.


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